Refund policy

Last Updated: November 10, 2026

At Goodsensegz, we want you to have a clear understanding of our return and refund process. Please review this policy before submitting a return request.

1. Return Eligibility

You may request a return within 30 days from the date your order is delivered.

To qualify for a standard return, items must be:

• Unworn, unused, unwashed, and unaltered.
• In their original condition.
• Returned with the original product tags attached and in usable condition.
• Returned with the original packaging, which must be included and remain usable.

Items that do not meet these conditions may not qualify for a standard return.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can review the issue. These cases will be handled based on the circumstances and applicable consumer protection laws.

2. How to Request a Return

To start a return, email us at hello@Goodsensegz.com within 30 days of the delivery date.

Please include the following information in your email:

• Your order number.
• The email address used to place the order.
• The reason for the return.

Our customer support team will review your request. If your return is approved, we will provide general return authorization instructions, the applicable return address, and the shipping instructions and details needed to send the item back.

Please do not send any item back before receiving authorization from Goodsensegz.

3. Return Shipping

All approved returns must be sent by mail. We do not accept in-person or walk-in returns.

For standard returns, customers are responsible for the return shipping costs.

If an item is confirmed to be damaged, defective, or incorrect due to an error on our part, Goodsensegz will cover the applicable return shipping costs.

Please follow the return shipping instructions provided after your request is approved. We recommend keeping your return shipment receipt and tracking information until the return has been received and reviewed.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@Goodsensegz.com as soon as possible.

Please provide your order number and a description of the issue. Photos of the item and its packaging can help us review your request, but they are not required to submit an initial inquiry.

After reviewing the circumstances, we will explain the appropriate next steps. Where the issue is confirmed to have resulted from an error on our part, Goodsensegz will cover the applicable return shipping costs.

5. Return Review and Approval

Once your returned item is received, we may inspect it to verify its condition and whether it meets the applicable return requirements.

After the review, we will notify you of the outcome. Depending on the circumstances, the resolution may include a refund or another suitable solution.

Submitting a return request does not automatically mean that the return or refund has been approved.

6. Exchanges

Goodsensegz does not offer direct exchanges.

If you would like a different size, color, or item, you may submit a return request for the original item, subject to this policy, and place a new order separately.

7. Refunds

If your return is approved for a refund, the refund will be initiated within 1–3 business days after approval.

Refunds are issued to the original payment method used for the order.

After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider or financial institution. We cannot guarantee a specific posting time.

No restocking fees are charged for approved returns.

8. Return Address

For security and processing purposes, return shipments must be sent to the applicable address provided by our customer support team after your return request has been approved.

Please do not send returns to any address without first receiving return authorization and the applicable shipping instructions from Goodsensegz.

9. Contact Us

If you have questions about this Return & Refund Policy or need help with a return request, please contact us:

Store Name
Goodsensegz

Website
https://www.Goodsensegz.com/

Email
hello@Goodsensegz.com

Phone
+1 314-395-7254

Business Address
8844 Jennings Station Rd, Saint Louis, MO 63136, United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

10. Applicable Consumer Rights

This policy does not limit or exclude any consumer rights that cannot be waived or restricted under applicable law. Where applicable law provides rights or remedies that differ from this policy, those legal requirements will apply.